| Every client will be assigned a dedicated Business
Member (Techno-Functional) as your initial point
of contact. After the conclusion of a mutual confidentiality
agreement and receiving your Request for proposal
(RFP), he will liaise with the project development
Team, as well as Development, quality, and regulatory
specialists at Sigma Info Solutions to provide a
detailed proposal and budgetary estimate tailored
to your requirements. |
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| Upon establishing the project outline,
a dedicated Project Manager (PM) and Technical leader
(TL) with the relevant expertise will be assigned
to the project. Together, they will lead a multidisciplinary
team of development Engineers, Development, quality
and regulatory affair professionals selected to
develop a detailed scope of work, project timeline
and budget. Concurrently, the project manager will
also work closely with you to ensure the smooth
execution of the service agreement. |
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| Once the project scope has been agreed
upon and the agreement concluded, the project manager
will initiate the project kick off meeting with
the team to finalize all technical details and establish
the working procedures. Regular project team meetings
will also be arranged to discuss any technical or
non-technical issues. Working closely with you,
the project manager is responsible for ensuring
continuous communications and delivering the Solutions
to your specifications. |
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| In addition to the project team, a
steering committee will be formed to provide oversight
on the progress of the project and act as an advisory
board to the working team. Comprising of personnel
from our Senior Management Team, this committee
ensures that the best Resources and Practices are
deployed to resolve any issues in a timely and efficient
manner. By adhering and constantly improving on
the various aspects of the Quality Assurance (QA)
system, we ensure its ability to provide customers
with the highest level of assurance and satisfaction. |
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The comprehensive documentation system, comprising
of Quality Manuals, Technical Specifications, Work
Instructions and Data Collection Documents, guarantees
that all documents are correctly registered, indexed,
and maintained. |
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We have a comprehensive training program which ensures
that staff members are trained to perform activities
competently. |
Documentation: