BayCorp Breach: Tightening Salesforce Security

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BayCorp Breach Tightening Salesforce Security - Sigma
Ever felt insecure about your Salesforce org’s security?
Keeping Salesforce secure is a top priority for everyone involved. From Salesforce administrators to developers, we all know a data breach can be devastating. Our orgs store a lot of valuable data, and a security breach can be disastrous.

This blog post will discuss a real-world example of a security breach and outline some key security measures you can take to protect your Salesforce org.


Learning from a Real-Life Example

In 2019, a financial services company called BayCorp was the victim of a cyberattack. Hackers were able to access a lot of customer data, including Social Security numbers, because of a permission set that was not configured correctly. This resulted in millions of dollars in fines, reputational damage, and a lawsuit.

This incident serves as a stark reminder of the importance of Salesforce security. Luckily, there are steps you can take to prevent something similar from happening to your organization.


Building a Secure Salesforce Org

Here are some key things you can do to make your Salesforce more secure:

  • Give users only what they need: Imagine a key that only opens one door in your house. That’s the idea here! Each user should only be able to access the information they absolutely need for their job.
  • Scramble your data: Just like a secret code, data encryption makes your information unreadable to anyone who shouldn’t see it.
  • Data Loss Prevention (DLP): Think of this like a guard dog for your data. DLP helps prevent sensitive information from being accidentally shared outside your company.
  • Multi-Factor Authentication (MFA): This adds an extra layer of security, like needing both a key and a fingerprint to get into your house. With MFA, users need to enter a code from their phone on top of their password to log in.
  • Regular Password Changes: Just like changing the combination on your safe, update your passwords regularly to keep them strong.
  • Keep an eye on things: Just like having security cameras, monitor your Salesforce for suspicious activity.


Third-Party Apps: Friends or Foes?

Third-party apps can be helpful tools, but they can also be security risks. Don’t give them the “master key” to your whole Salesforce! Grant them only the specific permissions they need to function.


Security is a Marathon, Not a Sprint

Keeping your Salesforce secure is an ongoing process, not a one-time fix. Here are some additional tips:

  • Stay updated: The world of security threats is constantly changing, so be sure to learn about the latest dangers and best practices.
  • Penetration Testing: Imagine a friendly hacker trying to find weaknesses in your security. Penetration testing helps identify these vulnerabilities before real attackers do.
  • Security Community: There’s a whole group of people out there dedicated to keeping Salesforce secure! Join online communities and forums to learn from others.


Security is a Must-Have Investment

Investing in security measures might seem expensive, but imagine the cost of a break-in! Security is essential for protecting your data, minimizing the risk of breaches, and building trust with your customers.

Here are some additional security measures to consider:

  • Session Management: Don’t let users stay logged in forever, especially on public computers. It’s like leaving your house door wide open!
  • Security Monitoring Tools: These tools are like watchdogs that constantly scan for suspicious activity.
  • Social Engineering Awareness: Train your users to identify phishing attempts, which are like emails or calls that try to trick them into giving away information.
  • MFA Fatigue: Don’t make users enter codes all the time! Use risk-based authentication, which only requires extra steps when necessary.
  • Data Masking: When practicing in a “sandbox” environment, use fake information instead of real customer data. Think of it like using play money instead of real cash!


Advanced Security Measures

Salesforce offers even more powerful security tools for those who need them:

  • Security Health Check: This free tool from Salesforce assesses your org’s security configuration. Think of it like a checkup from a security doctor!
  • Event Monitoring and Logging: Track user activity within your org, like keeping a logbook of who entered and exited your house.
  • Single Sign-On (SSO): Imagine using one key to open all the doors in your house. SSO streamlines authentication by eliminating the need for multiple logins.
  • Field Audit Trail: Track changes made to sensitive data fields, like having a record of who opened the safe and what they took out.
  • Data Encryption at Rest and In Transit: This adds an extra layer of protection by scrambling your data, both when it’s stored and when it’s being moved around.


Staying Ahead of the Curve

In the ever-evolving world of cybersecurity, staying ahead of the threats is crucial. Here are two key ways to do that:

  • Threat Intelligence and Security Awareness: Stay informed about the latest security threats and train your users on how to protect themselves. This is like studying up on the latest diseases and teaching others about good hygiene to stay healthy. There are many resources available online and from Salesforce to help you stay informed about security threats.
  • Compliance Considerations: Meeting Regulatory Requirements: Make sure you are following data privacy regulations. Data privacy regulations are like traffic laws; they help keep everyone’s information safe. Depending on your location and industry, there may be specific data privacy regulations you need to comply with.


Security is a Shared Responsibility

Salesforce provides a secure platform, but ultimately, the responsibility for implementing and maintaining security best practices falls on you, the administrator. By following the recommendations in this blog post, you can significantly improve the security posture of your Salesforce org.


Security is an Ongoing Process

Remember, security is an ongoing process, not a one-time fix. Just like maintaining good health requires consistent effort, keeping your Salesforce org secure requires ongoing vigilance and adaptation. Stay updated on the latest threats, be proactive in implementing security measures, and train your users to be security-conscious.

Security is an ongoing process, so stay vigilant and keep learning. Don’t wait for a security breach to happen before taking action. Take steps to improve your Salesforce security right now:

  • Review user access: Make sure everyone only has access to the information they need for their job.
  • Enable MFA: Add an extra layer of security by requiring a code from users’ phones to log in.
  • Use data masking: Protect sensitive information in your practice environments by using fake data.
  • Train your users: Educate your team on security best practices to help them avoid scams and phishing attempts.



By following these recommendations, you can ensure your Salesforce org is secure and trusted. Remember, a little effort now can save you a lot of trouble down the road! Interested in learning more about Sigma’s Salesforce capabilities? Please contact us or visit here.