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Quality Support And Maintenance For Smooth Running Of Your Ecommerce Store

By June 7, 2018 No Comments
Quality Support And Maintenance

79% of online shoppers say they won’t go back to a website if they’ve had trouble with load speed.

Performance or your online Magento shopping stores starts degrading after one or two years after launch as new updates and techniques are released every few days.

When it comes to performance analysis the focus areas are Time To First Byte (TTFB) and Frontend performance. TTFB measures how quick the server responds to a browser request and how fast servers execute PHP code. For optimal performance result, TTFB should be under one second. Frontend Performance shows how fast a browser renders HTML. Before you see images and texts the browser should compose the DOM (Document Object Model). This means that the initial file size of your DOM tree will have a performance cost.

Optimizing is the key factor to attract more users and get your users a seamless online experience with a smooth and stable Magento website!

In 2017 eCommerce businesses were the target of 40% of the security breaches
Cybersecurity is one of the most crucial features of electronic commerce. Without proper protocols in place, online retailers put themselves and their customers at risk for payment fraud. Smaller stores face even greater e-commerce security risks due to insufficient internet safety from cybercriminals. Records show one in five small business retailers fall victim to credit card fraud every year, with 60 of those stores being forced to close within six months.

Not only is hacking a huge risk for all online merchants but accepting a fraudulent payment also comes at the cost of having to refund the charges. Outside of financial consequences, data breaches damage a brand’s reputation and can cause once-loyal customers to avoid putting their information at risk again. However, using the right tools will minimize the threat of fraud and instill trust within your customer base.

86% of online stores contain at least one ‘serious’ vulnerability
Magento Commerce and Open Source contain multiple security enhancements that help close Cross-Site Scripting (XSS), authenticated Admin user remote code execution (RCE) and other vulnerabilities. The releases include additional functional fixes.

You need support services to increase security, install extensions make necessary Magento theme and software updates to your Magento website. This would keep your site up to date with the latest software and malware checks as well.

93% of companies that lost their data center for 10 days or more due to a disaster filed for bankruptcy within one year of the disaster.
As a business owner, data backups and online security should be a TOP priority. If your online store is down even just for a few hours, it could mean hundreds of dollars in lost revenue. So many e-commerce stores become inoperable due to human error, accidental data deletion, malicious attacks, or rogue apps making unwanted changes- in some cases deleting the entire store.

We take periodic backups of your Magento website in case of a disaster or you need it to restore from a particular date.

Over 80% of Magento shops worldwide do not have the latest Magento security fix installed.
Magento is an eCommerce application loaded with state-of-the-art functionality and coupled with the flexibility of open source software. This means that you get all that power with the ability to customize your site to fit your company’s needs. One drawback to open source solutions is that not only your developers but a legion of hackers also know the internals of the application. With any application where money is involved, there are those that want to take advantage of you and your customers.

When a security weakness in Magento’s application is discovered, their programmers step into action to create updates that will block the hackers from abusing the weakness and stealing information. As soon as the update is written and tested, the fix is announced and released as a “patch.”

When a new patch comes out, some of our clients ask if this is strictly necessary to take the time, money and disruption to apply the patch. We always recommend that for the security of your website, your customer’s financial data and overall privacy that you apply the update as quickly as possible.

The main reason for this is that hackers are also watching for these patch announcements. When they are announced and released, they know exactly what vulnerabilities to target on a Magento site. These hackers will immediately start looking for unpatched installations to exploit them.

Neeraj Gupta

Author: Neeraj Gupta

Neeraj leads the ecommerce practice at Sigma. With over 20+ years of work experience in companies like L&T, Infosys, Motorola, Agilent & Dell R&D he has in-depth knowledge on software Services, Program Management and Product Development. He is passionate about emerging technologies within the ecommerce space and loves sharing his views around them.

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