Our client is a Boston-based eCommerce agency helping multiple brands across industries to break through the noise and deliver exceptional eCommerce experiences constantly with extensive learning across culture, data, and technology. Their vision toward “One channel, or All Channels” needed a technology partner who understands the eCommerce industry and its dynamics to solve a real-time problem.
Our client specializes in UI/UX and working with customers to create a solution roadmap. Sigma Infosolutions helped the client expand their offerings beyond UI/UX and thus offer end-to-end solutions to their customers with technology-backed implementations and also maintenance solutions.
Business Needs & Challenges
Key business needs and challenges of supporting an eCommerce agency with technology-based solutions.
They need flexible capacity to meet the incremental development needs of their customers.
Ensuring quality and timelines to make sure they can maintain customer satisfaction.
Being able to leverage on-demand engagement from their technology partner on implementation and support.
They need better end-client engagement and pre-sales & solutioning support for their business.
Carbon engaged Sigma Infosolutions to solve its business challenges and needs with a strong partnership-driven approach.
Increased the net new revenue by over 100% from the last year.
Broader skill sets, competitive pricing, and bigger engagements with the clients all add up to increase the pie.
Higher margins on the engagements while delivering a high-quality solution to the clients.
Tools & Technologies
|Jira – Project Management tool
|Zoom and Google Meet – Client meetings
|PHP, MYSQL, HTML5, CSS3, Bootstrap, Jquery etc