Napoleon Perdis is a leading cosmetic brand based in Australia, known for its high-quality beauty products and commitment to customer satisfaction. They sought to leverage the power of eCommerce to expand their reach and provide a seamless shopping experience to their customers.
Aimed to enhance their online presence and streamline their operations by scaling up the store features. The key objectives were to improve content management, optimize inventory management, enable in-store sales integration, collect customer reviews, enhance search functionality, offer Click & Collect service, and provide custom notifications to Click & Collect customers.
Business Needs & Challenges
Key business needs and challenges of streamlining operations and enhancing customer experience:
Content Management: A robust content management system is needed to allow easy updates and maintain brand consistency across different platforms.
Inventory Management: An efficient inventory management system is required that syncs real-time stock availability between their online and offline channels.
In-Store Sales Integration: Integrating their Online store with their physical stores to provide a unified shopping experience and optimize sales.
Customer Reviews: Collect and display customer reviews to build trust and influence purchasing decisions.
Enhanced Search Functionality: Improving product discoverability and enhancing the search experience for their customers.
Click & Collect Service: Offering a Click & Collect service to customers, allowing them to conveniently pick up their purchases from nearby stores.
Custom Notifications: Building a custom app to send notifications to Click & Collect customers, providing order confirmations, pickup reminders, and updates on availability.
Sigma analyzed and seamlessly integrated various solutions as mentioned below to improve the website, enhance user experience & streamline operations, covering content management, inventory synchronization, customer reviews, search capabilities, and Click & Collect notifications.
The quick content update and ensuring brand messaging.
Real-time inventory synchronization, minimizing stock discrepancies, and enhancing customer satisfaction.
Seamless omnichannel experience, ensuring consistent pricing, promotions, and loyalty rewards.
Growth in the conversions and product inquiries after implementing product reviews.
Improved search and product discoverability.
Providing timely order confirmations, pickup reminders, and availability updates to customers and saving customers time.
Tools & Technologies
|Shopify Plus 2.0