Transforming Massachusetts’ Lemon Law Process – From Paper to Digital Excellence
Client Organization
The Massachusetts government oversees several consumer protection programs, one of which is the Lemon Law program. This law ensures that consumers get fair compensation if their new vehicle—whether it’s a car, motorcycle, truck, or van—has defects impairing its use, value, or safety.
Project Brief
The Massachusetts government sought a complete digital overhaul of its Lemon Law application system, which previously relied heavily on manual, paper-based processes. The goal? To create an end-to-end online solution that simplifies applications, streamlines workflows, and reduces turnaround time while improving claimant satisfaction.
Sigma Infosolutions stepped in as the technology partner to lead this transformation—developing a modern, scalable system to meet the current needs and prepare for the future.