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Order Management System (OMS): All you Need to Know for Your Online Store

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OMS

Order Management System (OMS) is a digital platform which helps to manage order lifecycle from the placing of the order, till the fulfillment. Order management tracks the order from placement to fulfillment and managing data & processes. OMS provides a clear visibility between business and customers. Businesses will have a clear idea and real-time inventory details and customers can track their orders at each stage. Having order management system will help to improvise sales activities, increase customer satisfaction and building long term relationships with your customers

How does the Order Management system work?

As a customer places an order, the order management system will start to store the details of the order. The Order Management System stores information such as: shipping & handling address name and contact info, billing data, product sold etc.

Normal order management process have following steps:

Order Management Process

Why Do we need an Order Management Platform?

The order management system is a software that helps to manage order information. It helps to maintain track of orders and also it makes sure that the vendor/supplier delivers the order on time as promised. This also enhances the customer experience by allowing them to track the status of their delivery easily.

The OMS is a process that assists in the planning, coordination and management of all activities involved in building sales orders. It will create proper visibility on each stage of the order. Now businesses are omnichannel, it would be easy to reach the physical stores for needs and customer doubts can be clarified on-time. In this process it would be easy to create good customer experience and improvise the revenue and customer retention. Using OMS in omnichannel will provide upsell and cross-sell options as well.

Key Features of OMS

  1. Visibility
  2. Flexible
  3. Real-time inventory
  4. Service Scheduling
  5. Responsive customer service
  6. Process Optimization
  7. Better Customer experience

Top Order Management Platform for Integration

We have many OMS options available. Based on the customer’s needs, the right OMS can be chosen. Below are some of the major OMS which works well with major e-commerce platforms like MagentoShopify, Bigcommerce, WooCommerce , ERP & CRM systems.

– Netsuite

Netsuite is a cloud based Business Management Solution that helps automate the Business process and make things easier. It is an all-in-one business solution which helps in accounting, inventory management, order management, warehouse management & supply chain management. Netsuite helps to have clear visibility on their data and process.

Netsuite Order management streamline the order processing process by preventing manual bottlenecks and errors from sales quote to order fulfillment. Netsuite helps to have clear visibility on their data and process in real time ensuring fast decision making which leads to improved customer satisfaction.

Key Benefits

  1. Cross channel interactions
  2. Provides service to customers on all touch points
  3. Profit Boost
  4. Spendless on Integration

Key Features

  1. Order Management – Automate the order lifecycle from end-end
  2. Inventory management – Manage Inventory across multiple channels
  3. Fulfillment – Supports to all warehouse types and needs. Easily adaptable to all the locations and service providers
  4. Drop-shipping – Automated end-end drop-ship management. Easily manage all the dropship programs
  5. Return & Exchanges – Manage rules for returns at all channels and exchange and credit process
  6. Customer service – CSR’s are empowered with order management capabilities and post order changes

Integrating with Magento & Other E-commerce Solutions

Netsuite Order Management system provides multiple ways of integration. Netsuite Salesforce integration is one of the most commonly used and can be used in numerous ways. Thousands of Online Marketplaces that offer products to their customers can be integrated with our means, including but not limited to: retailers and vendors, marketplaces and e-commerce, website fulfillment, magento & shopify app/website integration etc.

– Quickbooks Commerce

QuickBooks Pro helps small businesses, who have the objective of increasing their cash flow, increase their sales and profitability to become more competitive in the marketplace. QuickBooks can be used by any sized business to manage its finances—whether they have several employees or only one.

Key Features & Benefits

  1. Order Processing
  2. Forecasting
  3. Inventory Management
  4. Invoicing
  5. Automation between receiving orders to delivering to customers
  6. Work from anywhere – cloud hosting

Integrating with Magento & Other E-commerce Solutions

The Advanced Integration feature integrates with a growing list of supported platforms, including Shopify, Magento, Big Commerce and eCommerce platforms. Using the integration module, you can quickly add Quickbooks online to a growing family of commerce partners that are already integrated with QuickBooks or integrate with an entirely new partner in one fell swoop.

– Magento Order Management system

Magento OMS is a flexible and affordable solution for managing, selling and fulfilling orders from any sales channels. This plug-and-play solution can be used as an order management system from multiple channels to dramatically increase revenue and decrease overhead expenses. Magento OMS is good at architectural level and have standard APIs which would be easily integratable to any systems like SAP, Oracle,etc.

Some key features of Magento OMS are

  1. User Management
  2. Catalog Management
  3. Customer Service
  4. Inventory Management
  5. Order processing & fulfillment
  6. Monitoring
  7. Payment
  8. Release process
  9. Reporting
  10. Sourcing

Connector Features

Magento OMS has different connectors which make it easy to integrate with any other system. It supports following features

  1. OMS Basic integration
  2. Catalog Management
  3. Order Processing
  4. Inventory Management

https://omsdocs.magento.com/getting-started/

Some of the other Order Management Systems available are as follows:

  1. Brightpearl
  2. Odoo
  3. Salesforce Order Management
  4. Webgility
  5. Skubana
  6. Unicommerce
  7. IBM
  8. Zoho

Conclusion

The Order Management system has been designed in a way to reduce the time taken by the organization to process orders and expedite business operations. This makes sure that there is no bottleneck in any step of order processing, making it possible for efficient and optimized operations in order management.

Improving the customer experience. OMS is one of the most needed systems especially for business that operates in multi-channel environment

Sigma Infosolutions helps you to provide solutions to this kind of integration.