ADA Compliance Audit and Remediation for Corporate Care Solutions

Client Overview

Corporate Care Solutions provides professional backup care services for employees, offering peace of mind for companies and their workers by arranging care for children, adults, and seniors. As a company offering essential services, it was critical that their website be accessible to all users, ensuring an inclusive experience for individuals with disabilities.

Challenge

Corporate Care Solutions recognized the need to ensure their website complied with ADA (Americans with Disabilities Act) standards. The company wanted to ensure that users of all abilities could easily access their services without barriers and also minimize the risk of legal challenges related to non-compliance. See the ADA guidelines and standards we follow to ensure compliance, making our clients’ websites accessible to all users and minimizing legal risks in detail.
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Objectives

Conduct a thorough ADA compliance audit.
Identify accessibility barriers affecting website functionality and usability.
Implement necessary changes to meet WCAG (Web Content Accessibility Guidelines) standards and create a more inclusive user experience.

Process

Audit & Analysis
We, the Sigma Team, began with a comprehensive ADA compliance audit, leveraging automated tools and manual testing to uncover issues. The key areas of concern included:
- Missing or insufficient alternative text for images.
- Keyboard navigation issues that prevented full access to content without a mouse.
- Inconsistent color contrast, making text and interactive elements difficult to read for users with visual impairments.
- ARIA (Accessible Rich Internet Applications) labeling errors affecting users reliant on screen readers.
- Missing or unclear form labels and error messages in service request forms.
Testing & Validation
Once remediation was complete, we conducted multiple rounds of testing, using both manual methods and automated tools. This included:
- Testing across various devices and screen readers such as NVDA and VoiceOver to ensure compatibility.
- Keyboard-only navigation tests to ensure smooth functionality without mouse input.
- Browser-based testing for consistent performance across platforms.

Remediation
After identifying these issues, we implemented the following solutions to ensure compliance with ADA and WCAG standards:
- Added descriptive and detailed alt-text to all images, enabling users with screen readers to understand visual content.
- Enhanced keyboard navigation to ensure users can easily navigate through pages and interact with forms and menus without a mouse.
- Adjusted color contrast ratios throughout the website to ensure all text and interactive elements meet WCAG’s minimum contrast requirements for readability.
- Corrected ARIA roles and attributes to improve the experience for users utilizing assistive technology.
- Updated form labels and error handling to provide clearer, more accessible information for all users.

Benefits

Improved Accessibility:
Corporate Care Solutions’ website now complies with ADA and WCAG 2.1 Level AA standards, ensuring accessibility for all users.
Legal Compliance:
Corporate Care Solutions has reduced its risk of legal action by achieving ADA compliance.

Enhanced User Experience:
The updates have made it easier for users with disabilities, including those with visual, auditory, and motor impairments, to navigate and interact with the website.

Tools & Technologies

WAVE (Web Accessibility Evaluation Tool) for automated ADA compliance testing.	PowerMapper Sortsite
HTML and CSS	Keyboard Navigation Testing

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ADA Compliance Audit and Remediation for Corporate Care Solutions

Client Overview

Challenge

Objectives

Process

Benefits

Tools & Technologies

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